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General terms and conditions for consumers

By using this website you (the user) are agreeing to the terms and conditions as stated in this document. Balmain Hair Couture Inc. reserve the right to change these terms and conditions without notice, therefore please check before making a purchase.


Create an account with us before making a purchase. This allows you to store all order history, shipping and billing details to save you time when re-ordering. You can also sign up for our newsletter to receive flash offers and new product information. You can browse the website by clicking on the categories at the top. When you click onto a product you simply choose your colour (if a hair product) and quantity then click the ‘Add to Basket’ button. The item(s) will be added to your shopping cart ready to go through to the checkout process. When all products you wish to purchase are in your cart you will be asked to login, if you are not already logged in, before you make your purchase. The checkout process takes you through a few simple steps to fill out the relevant information until you have finalised your order. Your payment will be taken on the items being dispatched. All orders taken Monday – Friday before 2.30pm will be dispatched the same day. You will receive a confirmation email of your order which also states ‘your contract to purchase these items is not complete the items have been dispatched to you.’ If no email is sent to you, please contact our office to make sure the order has been successfully made.

Coupons & Discount Codes

Coupon codes can only be used singularly and not in conjunction with any other offers. We do not allow multiple offers to be claimed together.
Products – Balmain Hair UK will not be held responsible for the way in which you use the product or products that you have purchased from our website once it has left our office/warehouse. We won’t accept responsibility if any hair is put in incorrectly, cared for incorrectly or damaged due to the following - perming, colouring or cutting. Balmain Hair UK recommends you read all instructions before use. We recommend that all professional products should be used by trained hair extension stylists (preferably Balmain Hair trained). . Hair & fibre colours will vary on your computer due to different monitor resolution so we recommend you colour match the hair with our colourrings available. If not you can call the office for advice. Human Hair extensions can be coloured by professional hairdressers. Some images used may be used as reference only and the product you receive may differ to what may be shown, please see item descriptions for an up to date specification of products.

Remittance Terms

All goods must be paid for in full before they can be dispatched. Payment is taken when the order has been picked and packed and awaiting dispatch.

VAT & Tax Charges

VAT is chargeable at 20% on all purchases from the UK. VAT is included in Consumer prices and excluded in professional prices.


All prices are in American dollars. We accept most major credit & debit cards. DO NOT send credit or debit card details by e-mail as this is unsafe. Our web store is extremely secure and should be the only method of payment.


We will always protect and respect your privacy. We will not disclose or pass on information about our customers to any third party. We do not send you any unsolicited Emails other than information regarding your order, offers or any updates to the website and stock when you have opted in to our newsletter.


The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of Balmain Hair Couture Inc. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from Balmain Hair Couture Inc. before. No part of this web site may be reproduced or copied and images are property/copyrighted to Balmain Hair Couture Inc.


We reserve the right to change prices and any information at any time and without notice throughout this website.

Customer Services

If you have any comments or questions about an order, or our products in general please email to info.united-states@balmainhair.com